shipping policy

SHIPPING TO UNITED KINGDOM ONLY.

Excludes - Channel Islands, Isles of Scilly, Scottish Highlands, and Northern Ireland

Standard delivery

Due to economical changes, there has been a slight increase in our standard delivery fee.

Your order will be delivered within 2-5 working days at £4.49.

Free Standard Delivery for orders over £75.00

Express Delivery

Order before 3pm Monday-Thursday for Next Day delivery at £5.99. 

Express Delivery orders are shipped with a 24-hour contract. Our courier delivers on working days, therefore if you order with Express Delivery Monday-Thursday (before 3pm) you will receive your order the next day. If you order on a Friday, you should expect your parcel to be delivered on Monday, and for Saturday and Sunday orders your parcel will arrive on Tuesday.

We cannot guarantee delivery within our usual time-scales to a small number of remote rural areas. As such, of the post codes that we deliver to, the following are ineligible for a next working day service:

DG1-16, EX16-23, EX31-39, G63, IM19- &98, KA27-28, KW1-17, LD1-8, LL15-78, SY7-25, TD1-15, TR1-27, ZE1-3.

Tracking:

You will receive an order confirmation via email once your order is despatched. The email will include the tracking number of the courier used. You are then able to track the status of your order on the courier’s website. For further questions please don’t hesitate to contact us at: customer.service@twoseasons.co.uk

About Our Service:

All deliveries take place between 7.30am and 6pm Monday – Friday. Working days exclude Saturday, Sunday and bank holidays.

The delivery options are the same for every product unless stated in the description on the product page.

Two Seasons now fulfil orders from multiple warehouses. This means that there may be an occasion when items in a single order arrive in more than one parcel, as they have been fulfilled from different locations.  You will receive a tracking number for each parcel and it is possible that these arrive on different dates due to differing courier demand/locations. Please rest assured that this will not impact your shipping costs. If you have any questions, please contact our customer service team via cusotmer.service@twoseasons.co.uk as they will be more than happy to help assist and clarify any confusion.

Up to 2kg the parcel may be sent via Royal Mail or Parcelforce Worldwide and is up to Two Seasons' discretion.

Attempted Delivery Information:

Parcelforce Worldwide requires a signature on delivery, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.

If you are not home to sign for your delivery the driver will try your immediate neighbour or take it to your local Post Office for you to collect. If the Parcelforce Worldwide depot is closer, your parcel will go there instead. The driver will leave a card informing you of where they have left your parcel.

  

Multiple Warehouses

Two Seasons now fulfil orders from multiple warehouses. This means that there may be an occasion when items in a single order arrive in more than one parcel, as they have been fulfilled from different locations.  You will receive a tracking number for each parcel and it is possible that these arrive on different dates due to differing courier demand/locations. Please rest assured that this will not impact your shipping costs. If you have any questions, please contact our customer service team via cusotmer.service@twoseasons.co.uk as they will be more than happy to help assist and clarify any confusion.

 

Tracking:

You will receive an order confirmation via email once your order is despatched. The email will include the tracking number of the courier used. You are then able to track the status of your order on the courier’s website.

Our chosen Courier is Parcelforce. You can track your parcel via: https://www.parcelforce.com/track-trace

For further questions please don’t hesitate to contact us at: customer.service@twoseasons.co.uk

 

Attempted Delivery Information:

Parcel Force requires a signature on delivery, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.

If you are not home to sign for your delivery the driver will try your immediate neighbour or take it to your local Post Office for you to collect. If the Parcel Force depot is closer, your parcel will go there instead. The driver will leave a card informing you of where they have left your parcel.

 

Shipping Exclusions

Unfortunately, we are unable to ship to specific zones as specified by our courier Parcelforce, due to surcharges.  Please note that we are subject to our courier’s definition of the Scottish Highlands.

Channel Islands

JE1, JE2, JE3, JE4, JE5

IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99

GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10

 Isles of Scilly

TR21, TR22, TR23, TR24, TR25

Northern Ireland

BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94

Scottish Highlands

AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB45, AB52, AB53, AB54, AB55, AB56 FK17, FK18, FK19, FK20, FK21

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV99

KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17

PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80

PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

ZE, ZE2, ZE3

 About Our Service:

All deliveries take place between 7.30am and 6pm Monday – Friday. Working days exclude Saturday, Sunday and bank holidays.

We cannot guarantee delivery within our usual time-scales to a small number of remote rural areas. Our Couriers will not deliver to the following postcodes* on a next working day service. Delivery takes between 2 and 5 working days.

The delivery options are the same for every product unless stated in the description on the product page.

Up to 2KG the parcel may be sent via Royal Mail or Parcel Force and is up to Two Seasons' discretion.

*AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT21-94DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM19- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3.