Two Seasons

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Returns & Exchanges

Please note that refunds will be issued back to the original account holder’s method of payment

We hope that you are happy with your purchase, but it you choose to return an item to store or from an online order please return within 30 days of receipt for all items including sale. All items must be returned as sold, with your original proof of purchase.

Any items purchased online can only be exchanged in store, however if you require a refund the item must be returned using the free postage label included in your original order.

If it doesn’t fit, it’s faulty or just simply not for you then don’t stress because here at Two Seasons we have a 30 day returns policy, and our 7 easy steps will help you get it back to us for a refund in a jiffy (excuse the pun). If you’re still struggling then don’t hesitate to drop us a line or two at customer.service@twoseasons.co.uk or call our friendly team on +44 (0) 1604 649 247.

Return your item via our FREE UK (mainland) returns and send your item/s straight back to us:

Two Seasons Online Returns Department
Unit 3 Sovereign Court
South Portway Close
Round Spinney
Northampton
NN3 8RH

7 easy steps to return via post

1.Please ensure all items returned are unworn/ unused with original labels & packaging in place. Any items returned in a non-sellable condition will not be accepted.
2.Include completed Returns Form within package, including your Name, Email, Telephone Number and Order Number.
3.State your reason for return using our easy code guide (located on the Returns Form for return), along with the Product Code, Item Description, and reason for return.
4. We are unable to exchange by post. If you would like to order something new then please place a new order and we will refund the item once we have received your return. Alternatively, you can exchange in store.
5.Wrap return items appropriately for transit to avoid damage to goods or boxes – Please do not stick labels or tape directly to the products packaging (e.g. shoe box).
6.If you are a UK Mainland resident, returns are FREE, simply cut out the pre-paid label found on the back of your invoice and attach to the outside of the package and visit a post office to send via Royal Mail. Goods are the customers' responsibility until they arrive at our depot.
7.Please allow 3-5 working days once your returns have reached us, to give us time to process your returns. You have 30 days to return your item/s from receiving your parcel.

Christmas Returns

We hope that you are happy with your purchase, but it you choose to return an item to store or from an online order please return within 30 days of receipt for all items including sale.
All items must be returned as sold, with your original proof of purchase.
Any items purchased online can only be exchanged in store, however if you require a refund the item must be returned using the free postage label included in your original order.

Any items purchased as Christmas presents prior to the 14th November will be offered an exchange only, any items purchased after this date from the 15th November onwards which fall outside of the current 30 days refund policy can be issue with a refund until the 15th January. Any items returned after the 15th January will be offered an exchange only until the 30th January 2017.

International Returns

Please note orders made outside of the UK Mainland do not include a pre-paid returns label. If you would like to return your purchase, please send back via courier of your choice with returns label attached clearly to the outside of your packaging. Follow our 7 easy steps above for all other advice on returning goods to us.

Faulty Returns Needing Repair

If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.
Please make sure you enclose your completed Returns Note and keep the Invoice for your own reference.
Once received in our warehouse, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.
Please allow approximately two weeks for the processing of your faulty return once received. Contact will be made by email informing you of the RA Number and all relevant details. Once returned to us by the manufacturer, we will post the item back to you the same day.
For further in depth information on warranties and faulty items, please contact our customer service team.

Returns Terms & Conditions

All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Two Seasons returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed.

Please note that NO Returns can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

Please note that if you are wanting to return boxed goods, they must be returned to Two Seasons in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Due to hygiene reasons, Two Seasons is not able to do an exchange or refund on underwear or earrings.

Swimwear Returns Policy: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Two Seasons Online Returns Department
Unit 3 Sovereign Court
South Portway Close
Round Spinney
Northampton
NN3 8RH

If you have any further questions, please contact customer service on:
Email: customer.service@twoseasons.co.uk

Freephone: (UK Mainland) 0808 178 9220

Mobile or International Phone: +44 (0) 1604 649 247

How long do I have to return an item?

We hope that you are satisfied with your purchase, but if you should choose to return an item from your order this must be done within 30 days of receipt for full price items. Sale items must also be returned within 30 days of receipt.

I have been refunded the wrong amount?

We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our Customer Service Department customer.service@twoseasons.co.uk and we will sort it out straight away. Please ensure you have your order number or name at the ready so we can find the relevant information to help you as quickly as possible.

Delivery postage will not be refunded on returned goods, However the postage to return your goods is free in the UK mainland.