Shopping FAQ’s
Here is some helpful information about shopping with us:
1. What methods of payment do you accept?
2. How do I know if ordering online is secure?
3. How much is postage?
4. Can I place an order over the phone?
5. What happens after I place my order?
6. Will you let me know when my order is sent?
7. How long will my order take to get to me?
8. What if I’m not home when the courier tries and delivers my order?
9. Can you ship my order to my work address?
10. What happens if part of my order is out of stock?
11. What hours can I call you if I have a question?
12. What is your returns policy?
13. Do you have a shop I can visit?
Still got a question? Please give us a call on 0800 970 8646 or email us at info@twoseasons.co.uk
1. What methods of payment do you accept?
We accept payment by Visa, Mastercard, JCB, Solo, Switch & Maestro.
2. How do I know if ordering online is secure?
All of our online payments are processed securely through Protx. We do not hold sensitive payment details on this website in any form, and any data of this nature is securely encrypted to prevent malicious interception. This is an Internet-wide standard security process is known as SSL (secure sockets layer). You can tell when you are on a secure page because the URL in the address bar changes from being http:// to https://. You will also see a padlock symbol or an unbroken key in the bottom bar of your browser. With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
3. How much is postage?
Mainland UK
Orders up to £30 - £2.95
Orders between £30 and £75 - £4.95
Orders over £75 – FREE
Highlands & Islands
£10 Postage and packaging for all orders.
Please note delivery outside the UK is not currently available.
4. Can I place an order over the phone?
Absolutely! Our office hours are 9am – 5:30pm Monday to Friday. You are more than welcome to call us on 0800 970 8646 to place your order over the phone.
5. What happens after I place my order?
1. We recieve your order in our office immediateley thanks to the speedy internet.
2. We firstly check our warehouse to see if we have your items there. If not we contact one of our 13 stores and get your items delivered back to our warehouse by our Two Seasons courier.
3. Back in the warehouse we carefully pack your order ready to send.
4. Then our courier comes and picks up your order and delivers it to your door... its as easy as that!
6. Will you let me know when my order is sent?
Yes! We will email you on the day your order is despatched to let you know it’s on its way.
7. How long will my order take to get to me?
Two Seasons will dispatch your purchase within 2 - 5 working days. You will be sent an e-mail notification of dispatch. If for any reason we have a delay in being able to dispatch your items we will contact you by e-mail or phone. If you require delivery sooner then please contact Website enquiries on 0800 970 8646 or info@twoseasons.co.uk. We may be able to provide a faster service for you for a small additional charge.
8. What if I’m not home when the courier tries and delivers my order?
If no-one is home to sign for your order you will be left a calling card and the goods will be returned to the local depot. As per the instructions on your calling card you will need to contact your local depot to arrange re-delivery or collection. You can also have your order delivered to your work address to ensure someone is there to collect your order.
9. Can you ship my order to my work address?
Of course! We can ship to most addresses within the UK.
10. What happens if part of my order is out of stock?
We will refund you for the out-of-stock items and send you the items we have in stock. We will contact you via email or phone to notify you of this.
11. What hours can I call you if I have a question?
Our office hours are 9am – 5:30pm Monday to Friday. Please call us on 0800 970 8646.
12. What is your returns policy?
We hope you are pleased with your on-line purchase, but if for some reason you need to return an item this must be done within 21 days.
Any items which are returned must be received back at our mail order department new and unused, with original packaging & labels attached in a re-saleable condition.
Please contact Website admin at info@twoseasons.co.uk or 0800 970 8646 for a returns authorisation code and returns address. If you are returning a faulty item carriage will be refunded, Web admin will advise on how the refund of carriage will be made. (Your authorisation code and order number must be shown on the outside of your returned package)
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.
Please note that if you require goods to be sent out in exchange, we do make a further carriage charge.
Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria.
13. Do you have a shop I can visit?
Yes, we now have 13 stores located around the midlands area. Please see our store locator for locations.
Still got a question? Please give us a call on 0800 970 8646 or email us at info@twoseasons.co.uk
