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Shopping FAQs

Please find below some helpful information when ordering from our site. Should you have any questions, please don't hesitate to call us on 0800 970 8646 or email info@twoseasons.co.uk.

  1. What methods of payment do you accept?
  2. How do I know if ordering online is secure?
  3. How much is postage?
  4. Can I place an order over the phone?
  5. What happens after I place my order?
  6. Will you let me know when my order is sent?
  7. How long will my order take to get to me?
  8. What if I’m not home when the courier tries to deliver my order?
  9. Can you ship my order to my work address?
  10. hat happens if one of my items is out of stock?
  11. What hours can I call you if I have a question?
  12. Do you have a shop I can visit?
  13. What if I put the wrong delivery address?
  14. How can I check how many you have left in stock?
  15. Can I use my Gift Card on your website?
  16. Do you repair watches?
  17. What is your returns policy?

1. What methods of payment do you accept?

We accept payment by Visa, MasterCard, JCB, Solo, Switch, Maestro and PayPal.

2. How do I know if ordering online is secure?

Unless paid via your personal PayPal account all of our online payments are processed securely through Netbanx. We do not hold sensitive payment details on this website in any form, and any data of this nature is securely encrypted to prevent malicious interception. This is an Internet-wide standard security process is known as SSL (Secure Sockets Layer). You can tell when you are on a secure page because the URL in the address bar changes from being http:// to https://. You will also see a padlock symbol or an unbroken key in the bottom bar of your browser. With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

3. How much is postage?

Please see our Delivery Policy.

4. Can I place an order over the phone?

Yes you can place your order over the phone however you may find it quicker and easier to simply place your order online. Should you like to place an order over the phone please get in touch on 0800 970 8646. Our office hours are 9:00am – 5:30pm Monday to Friday.

5. What happens after I place my order?

Once you have placed your order and we receive your details, our Warehouse team will pick and pack your order, ready to send. At the end of each working day our courier collects your order and begins its journey to your door...it’s as easy as that! With the large influx of orders we receive on a daily basis it can take up to 2 working days to dispatch your order, and depending on your choice of delivery method and/or location delivery can take anywhere between 1-5 working days to deliver. Please take this into consideration when placing your order. Our fastest method of delivery is Next Day delivery. To qualify for this you must place your order before 1pm (you will then receive it the following working day). For urgent orders after this time please call us on 0800 970 8646 and we’ll see what we can do for you.

6. Will you let me know when my order is sent?

If your order is a Next Day delivery, Saturday delivery or over £60.00 your order will be shipped with our courier service DPD. On the day of delivery they will send you a SMS or email notification (providing you supplied the required details when placing your order) that will give you a 1hr delivery slot for that day. N.B. This service isn’t available in all areas.

7. How long will my order take to get to me?

Two Seasons will aim to dispatch your purchase within 1-3 working days. It can take a further 2-5 working days for the order to reach you. If for any reason we have a delay in being able to dispatch your items we will strive to contact you by e-mail or phone. If you require delivery sooner, then please contact our Customer Service team on 0800 970 8646 or info@twoseasons.co.uk. We may be able to provide a faster service for you for a small additional charge.

8. What if I’m not home when the courier tries to deliver my order?

For security purposes someone must be home to sign for the order. If no-one is home to sign for your order you will be left a calling card and the goods will be returned to your local depot. As per the instructions on your calling card you will need to contact your local depot to arrange re-delivery or collection. You can also have your order delivered to your work address to ensure someone is there to collect your order, or alternately, opt for a Saturday delivery to ensure someone is home to sign for your order.

9. Can you ship my order to my work address?

Of course! We can ship to most addresses within the UK. When placing your order please make clear the name of the company and who the order is to the attention of (i.e. FAO: ‘Mr. Jo Bloggs, Two Seasons’…etc).

10. What happens if one of my items is out of stock?

From time to time some of our products may be out of stock. On the occasion that this may happen, we will contact you via email or phone to notify you of this and arrange either an exchange for another item or a full refund.

11. What hours can I call you if I have a question?

Our office hours are 9:00am – 5:30pm Monday to Friday, Sunday 9am - 5pm. Please call us toll free on 0800 970 8646 or email info@twoseasons.co.uk.

12. Do you have a shop I can visit?

Yes, we now have 25 stores located throughout the UK from Belfast to Exeter. Please see our Store Finder for locations, opening hours and contact numbers.

13. What if I put the wrong delivery address?

If this happens please contact us immediately and we will endeavour to change the address for you. However, if the package has already been dispatched from our warehouse it may not be possible for us to change this. Call us on 0800 970 8646 or send us an email on info@twoseasons.co.uk and we’ll see what we can do.

13. What if I put the wrong delivery address?

If this happens please contact us immediately and we will endeavour to change the address for you. However, if the package has already been dispatched from our warehouse it may not be possible for us to change this. Call us on 0800 970 8646 or send us an email on info@twoseasons.co.uk and we’ll see what we can do.

14. How can I check how many you have left in stock?

If the item you’re after is not showing on our website, chances are, we don’t/no longer stock it. If our website is showing low stock on an item we recommend emailing info@twoseasons.co.uk or calling us on 0800 970 8646 to double check if we have it before purchasing to avoid the rare occasion that the item has just sold out. Unfortunately we are unable to reserve or hold any items as our website is based on a first-in-first-served basis.

15. Can I use my Gift Card on your website?

Absolutely! In fact, Gift cards can be used both online and in-store and you can purchase them from either too. They are valid for 12 months from the date of purchase and can be up to the value of £250.00. They come in a range of styles so whether you’re a skater, snowboarder, surfer, skier or a fashionista, there’s a graphic waiting especially for you.

16. Do you repair watches?

If you’re having problems with your watch (whether it’s covered by warranty or not) we can get it fixed for you through our Nixon Repairs company ‘Maker Mends’. They can service anything from movement defaults, to battery changes, pressure testing, case repairs and strap replacements. If you require a watch repair, call us for a quote on 0800 970 8646 and we’ll be happy to help.

17. What is your returns policy?

Please see our Returns Policy